Privacy Policy

pod4d ("we", "us", "our") operates the online gaming platform accessible at https://pod4d.vip, offering sports betting, live casino, video slots, table games including Sic Bo and Domino QQ, and number-lottery products to players across Indonesia. As the operator of this Platform, pod4d acts as the data controller for all personal data collected from Members and visitors in the course of delivering our Services.

We recognize that the trust our Members place in us extends beyond the games we offer — it encompasses the responsible stewardship of the personal information you share with us. This Privacy Policy sets out, in clear and transparent terms, what personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the controls available to you as a data subject.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into the overall framework governing your relationship with pod4d.

The following defined terms are used throughout this Privacy Policy:

• "Platform" means the pod4d website at https://pod4d.vip, including all subpages, mobile-optimized versions, and any software applications operated by pod4d.
• "Member" means any individual who has registered a user account on the Platform.
• "Visitor" means any individual who accesses the Platform without completing account registration.
• "Personal Data" means any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioral data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, and deletion.
• "Data Controller" means pod4d, as the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party engaged by pod4d to process Personal Data on pod4d's behalf, under a binding data processing agreement.
• "KYC" (Know Your Customer) means the identity and document verification process required before a Member may request a withdrawal from their account.
• "Services" means the full range of gaming, betting, promotional, payment, and support services made available by pod4d through the Platform.

pod4d collects Personal Data in several categories depending on your relationship with the Platform. The table below summarises the principal categories of data we process:

pod4d collects Personal Data through the following primary channels:

pod4d processes Personal Data only for defined, specific purposes. The following table maps each processing purpose to the category of data used:

pod4d does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects for Members, except as required by AML/fraud-detection systems operating under applicable regulatory obligations.

pod4d processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the Services you have registered to use, process your transactions, and maintain your Member account.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including anti-money-laundering regulations, identity verification mandates, and data retention obligations imposed by our operating licence conditions.
• Legitimate Interests: Processing is necessary for pod4d's legitimate business interests, including fraud prevention, platform security, abuse detection, and improvement of our Services — provided those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — principally for the receipt of marketing communications — you have the right to withdraw that consent at any time by updating your account preferences or contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

pod4d does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. We share data only in the limited circumstances described below:

The pod4d Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience. The following categories of cookies are in use:

You may manage or delete cookies at any time through your browser settings. Disabling functional or analytical cookies will not prevent you from using the Platform, but may affect certain personalization features. Disabling strictly necessary or security cookies may impair Platform functionality or prevent login.

pod4d does not use third-party advertising cookies or serve targeted advertising to Members based on their gaming behavior or personal profile.

pod4d retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account and gaming data for active Members is retained for the duration of the Member relationship and for a period of five (5) years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC documentation is retained for a minimum of five (5) years from the date of submission, or for five years from the date of account closure, whichever is later, in accordance with applicable AML regulations.
• Financial transaction records (deposit and withdrawal history) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction, unless a longer period is required by an ongoing dispute or legal proceeding.
• Technical and session data (server logs, IP addresses) is retained for a rolling period of twelve (12) months, after which it is anonymized or deleted.
• Marketing preference data is retained until you withdraw consent or request deletion, after which it is deleted within 30 days.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with pod4d's internal data deletion procedures.

pod4d implements a layered suite of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security framework includes:

• TLS 1.3 Encryption: All data in transit between your device and the pod4d Platform is encrypted using industry-standard Transport Layer Security (TLS 1.3).
• AES-256 Storage Encryption: Sensitive Personal Data and KYC documents stored in our databases are encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. pod4d staff are granted access only to the categories of data necessary for their specific role, and all access is logged and audited.
• Multi-Factor Authentication: Administrative access to systems that store Member data requires multi-factor authentication. Members are strongly encouraged to enable two-factor authentication (2FA) on their own accounts via account settings.
• Penetration Testing: pod4d conducts periodic third-party penetration tests of its Platform infrastructure to identify and remediate security vulnerabilities proactively.
• Incident Response: In the event of a data security incident that poses a material risk to Members, pod4d will notify affected Members via their registered email address within 72 hours of becoming aware of the incident, and will provide details of the nature of the breach, the data affected, and the steps taken to mitigate impact.

As a data subject, you hold the following rights with respect to your Personal Data processed by pod4d. To exercise any of these rights, please contact us via the details in Clause 15:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information on the purposes of processing, the categories of data held, and any third parties with whom your data has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data. For account information, you may also update certain details directly within your account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where the data has been unlawfully processed. Note that this right is subject to overriding legal obligations — for example, we cannot delete transaction records or KYC documents within the mandatory AML retention period.
• Right to Restrict Processing: You may request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: You may request a copy of the Personal Data you have provided to us in a structured, commonly used, and machine-readable format, and have that data transmitted directly to another data controller where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications. Where you object to marketing, we will cease all marketing processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

pod4d will respond to all valid data-subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further two months and will notify you accordingly.

The pod4d Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from any individual under the age of 21. If you are under 21 years of age, you must not use the Platform or provide any Personal Data to pod4d.

If pod4d becomes aware that Personal Data has been collected from an individual under the age of 21 — whether discovered through KYC verification, an age complaint, or any other means — we will immediately suspend the relevant account, delete all Personal Data associated with it to the extent permitted by applicable legal obligations, and void any transactions and winnings accrued while the account was in use.

Parents and guardians who believe that a minor in their care may have registered an account on pod4d are encouraged to contact us immediately at [email protected] so that we can take prompt corrective action.

The pod4d Platform may contain links to third-party websites or services, including the websites of game studios, payment providers, and sports data providers. These third-party sites operate independently of pod4d and are governed by their own privacy policies. pod4d is not responsible for the privacy practices of any third-party website, and the inclusion of a link to a third-party site does not constitute an endorsement of that site's privacy or security practices.

We recommend that you review the privacy policy of any third-party site before submitting Personal Data to it.

pod4d reserves the right to update or modify this Privacy Policy at any time. Where changes are material — meaning they substantively affect how we collect, use, or share your Personal Data — we will provide at least fourteen (14) days' prior notice via the email address registered to your account or by means of a prominent notice on the Platform.

The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgment of and agreement to the updated Policy. If you do not agree to a revised Policy, you may close your account in accordance with the process described in our Terms & Conditions and request deletion of your data under Clause 11 of this Policy.

We encourage you to review this page periodically to remain informed of how pod4d protects your privacy. Archived versions of previous Privacy Policy editions are available upon written request to our support team.

If you have any questions about this Privacy Policy, wish to exercise a data-subject right, or want to report a concern about how your Personal Data is being handled, please contact the pod4d Data Protection team using the following details:

• Live Chat: Available 24/7 directly from any page on the pod4d Platform. Our Indonesian-speaking agents can escalate privacy matters to the Data Protection team on your behalf.
• Email: [email protected] — please include "Privacy Request" in your subject line so your message is routed to the correct team. This is a plain-text address and is not a clickable link.
• Response Time: We acknowledge all privacy-related inquiries within 48 hours and resolve standard requests within 30 calendar days.